Responsible Gambling at StoneVegas Casino
General Information
Gambling should be an enjoyable form of entertainment, not a means to earn money or recover financial losses. However, some individuals may struggle to maintain control over their gambling habits. It’s essential to monitor both the time and money spent on online gaming to ensure a responsible experience.
If you find yourself exceeding your budget or noticing gambling-related disruptions in your daily life, we encourage you to use our responsible gaming tools, such as:
- Setting personal limits.
- Activating self-exclusion.
- Seeking help from independent support organisations.
To help players stay in control, StoneVegas Casino offers customisable Personal Limits, which can be applied to deposits, losses, wagers, or session time.
Types of Limits Available:
- Deposit Limit – Set a maximum daily, weekly, or monthly deposit cap.
- Loss Limit – Restrict the amount you can lose over a selected time frame. (Losses are calculated based on the initial deposit, not winnings.)
- Wager Limit – Control the total amount you can wager within a specific period.
- Cooling-Off Period – Temporarily suspend account activity for a set duration. While you can still withdraw funds, deposits and bonuses will be disabled.
- Self-Exclusion – Completely block access to your account for a defined period. During this time, deposits and withdrawals will be restricted, and promotional messages will be paused.
- Session Limit – Set a maximum time limit per gaming session. Once reached, you will be automatically logged out.
Players can adjust limits at any time:
- Decreasing a limit takes effect immediately.
- Increasing a limit requires confirmation and will only apply after the previous restriction expires.
StoneVegas Casino is committed to promoting responsible gambling, offering tools to help players maintain a safe and balanced gaming experience.
If you need to take a break from gambling, you can request self-exclusion by reaching out to our customer support team. We will take the necessary steps to restrict your access and prevent you from receiving promotional communications during the exclusion period.
During self-exclusion:
- Your account will be locked for the selected duration.
- You cannot deposit or withdraw funds.
- If you have a remaining balance, you must contact customer support to arrange a withdrawal.
- Self-exclusion does not exempt players from completing the required identity verification for withdrawals.
- Refunds will be processed according to the casino’s financial policies.
If you require further assistance in managing your gambling habits, consider reaching out to professional support organisations, including:
- Gamblers Anonymous – A peer support network for individuals struggling with gambling addiction.
- GamCare – A leading organisation offering free gambling-related support and counseling.
- Gambling Therapy – A global service providing advice and assistance for problem gambling.
StoneVegas Casino strictly enforces age restrictions, allowing only players who are 18 years or older to access our services. We reserve the right to request identity verification to confirm a player's age. If a minor is found using the platform, their account will be permanently closed.
To help parents prevent minors from accessing gambling websites, we recommend using specialised parental control software, such as:
- CyberPatrol – A comprehensive tool for internet filtering and online activity monitoring.
- GamBlock® – A software solution designed to block access to gambling-related content.
- Net Nanny – A parental control app that helps restrict gambling sites and manage screen time.
Parents are encouraged to monitor their children’s online activity and use internet filtering tools to prevent minors from engaging in gambling activities.
StoneVegas Casino remains committed to responsible gaming and ensuring a safe and secure environment for all players.